Monday, November 23, 2009

The success of social media campaigns

The success of social media campaigns, and utilization in general, does not, in any way, rely on some magical formula or any secret ingredients we might need to acquire from the belated witches of Salem! Yet, it is a careful mixture of simple and valuable elements which need to be present before, through and after the implementation of any social media campaign. Some elements could be very obvious, while others need some research and attention to be achieved.

  • Make sure that you apply smart integration with the “right” social media channels that suit your brand image, the product/service you are trying to promote and its value. Not every social media channel will bring about the positive feedback you are waiting for!
  • Take time to choose the team who will be in charge of executing your social media plan. It is not about the quantity, it is about the quality, remember that! Experience and already established online PR agents or staff members will be of a higher value to your campaign in comparison with anyone with a lot of free time to waste!
  • Again, content is king! It is a must to make sure that your social media campaign’s content is not offensive, biased or easily misinterpreted. This could be easily used against you!
  • Just as it is important to know your target market online, learning more about your online target audience is very important! This will not only help you know where to find them, it will also guide you in designing the campaign that will intrigue them and lead them to take actions!
  • You are under the microscope; play nice! Always be aware that once your social media campaign has hit the hot topics’ list, you are now being watched. Try to be continuously involved in any conversations, posts, chats and/or forums taking place regarding your product, service or campaign.
  • Be innovative and try not to imitate whenever possible. You might use the same social media channels others are utilizing but try making your benefit and reward systems varied. Your audience is not always looking to get a free coffee!
  • Constantly measure the depth of your social media campaign’s fulfillment of goals and returns. The ROI should always be bigger, or at least equal to, the invested money, time, effort and resources that you are putting in the project.
  • Put effort into making the overall social media campaign’s experience fun, engaging and proactive. Adding games, puzzles and teasers can be very addictive!

In a nut shell, though it might be tricky to implement each of the above steps within the right time frame, remember something: impossible is nothing!

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